RETURNS & EXCHANGES

RETURN POLICY

It is part of our mission to provide excellence in customer service and satisfaction.  So, while we hope that you are always satisfied with your Ooh La La Skin Care purchase, we realize there are times that you may need to return a product.  If you will need to return your product, please review the information below.

Kindly mail your Ooh La La Skin Care product return to:

Ooh La La Skin Care, Attn:  Returns/Exchanges 3661 Sunset Avenue, Suite 335 Rocky Mount, NC 27804

  • Returns must be made within 30 days of your receipt for a refund.
  • Items will not be replaced after 30 days.
  • Merchandise must be in its original, unopened, and unused condition.
  • We regret that we do not refund original shipping costs with the return.
  • Please note on the front side of your receipt or packing slip the reason for your return. 
  • You are responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise.  
  • Remember to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
  • All returns will be credited to the original credit card used at the time of purchase.
  • Returns will be processed within 1-2 weeks of our office receiving your item.
  • Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
  • Please do not mail any packages C.O.D., as they will not be accepted.
  • BE ADVISED THAT EMPTY CONTAINERS CANNOT BE ACCEPTED FOR REFUND

Only items purchased on www.DoUOohLaLa.com may be accepted for a return.  Items purchased from DoUOohLaLa.com cannot be returned or exchanged at retailers that sell Ooh La La Skin Care products.

Kindly contact us at by email at OohLaLaSkinCare@DoUOohLaLa.com in the event you have any questions or by telephone at 1-407-476-7717 (M-F 9:00AM to 6:00PM EST)

Kindly by pre-paid postage mail your Ooh La La Skin Care product return to:

Ooh La La Skin Care, Attn:  Returns/Exchanges 3661 Sunset Avenue, Suite 335 Rocky Mount, NC 27804

 

EXCHANGE POLICY

It is our pleasure to exchange any product that is defective or damaged. Kindly review the information below if you need to exchange a product.

  • We accept exchanges on items purchased on www.DoUOohLaLa.com only up to 30 days after the original purchase. Items will NOT be exchanged after 30 days.
  • Please enclose the product you wish to exchange and your receipt or packing slip. On the receipt or packing slip, write instructions on what item(s) to exchange.
  • If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.
  • You will be responsible for the return shipping & handling charges, which will not be refunded. 

  • BE ADVISED THAT EMPTY CONTAINERS CANNOT BE ACCEPTED FOR AN EXCHANGE

  • Kindly ship your exchange to us by pre-paid package to:

         Ooh La La Skin Care, Attn: Returns/Exchanges 3661 Sunset Avenue,                   Suite 335 Rocky Mount, NC 27804. Contact us with any questions by email           at OohLaLaSkinCare@DoUOohLaLa.com or by telephone at                                 1-407-476-7717 (M-F 9:00AM to 6:00PM EST)

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